Privacy Policy

Make and Mingle Co
Effective Date: August 25, 2025

Our Commitment to Privacy

Make and Mingle Co (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our craft instruction services.

Information We Collect

Personal Information

We collect the following personal information from our customers:

  • Contact Information: Name, email address, phone number, and mailing address
  • Booking Information: Event details, party size, craft preferences, and special requests
  • Payment Information: Records of e-transfer transactions (we do not store banking details)
  • Event Photos: Photos taken during craft instruction sessions

How We Collect Information

We collect information through:

  • Our website booking system (WooCommerce)
  • Direct communication via phone, email, or in-person
  • Photography during events

How We Use Your Information

We use your personal information to:

  • Process and fulfill your craft instruction bookings
  • Communicate about your events and services
  • Send marketing communications about our services
  • Share event photos on our social media and marketing materials
  • Improve our services and customer experience

Information Sharing

We may share your information with:

  • Our Assistants: We share necessary booking and contact information with our craft instruction assistants to deliver our services
  • Service Providers: Third-party services that help us operate our business (email marketing platform, website hosting)

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy.

Photography and Marketing Use

By booking our services, you consent to:

  • Photography during your event
  • Use of event photos for our marketing materials, website, and social media
  • Inclusion of participants in promotional materials

If you prefer not to be photographed or have photos used for marketing, please inform us before your event.

Data Retention

We retain your personal information for 6 months after your event to:

  • Provide customer service and support
  • Comply with legal obligations
  • Maintain business records

After 6 months, we securely delete your personal information unless we have a legal obligation to retain it longer.

Your Rights

Under Canadian privacy laws (PIPEDA), you have the right to:

  • Access your personal information we hold
  • Request corrections to inaccurate information
  • Withdraw consent for marketing communications
  • Request deletion of your information (subject to legal retention requirements)
  • File a complaint with the Privacy Commissioner of Canada

Data Security

We implement appropriate security measures to protect your personal information, including:

  • Secure storage of physical and digital records
  • Limited access to personal information on a need-to-know basis
  • Regular review of our privacy practices

Email Communications

We use email marketing tools to send you information about our services. You can unsubscribe from marketing emails at any time by:

  • Clicking the unsubscribe link in our emails
  • Contacting us directly
  • Updating your preferences on our website

Website and Cookies

Our website may use cookies and similar technologies to:

  • Process bookings through our WooCommerce system
  • Analyze website usage
  • Improve user experience

You can control cookies through your browser settings.

Third-Party Services

Our website and booking system may integrate with third-party services. These services have their own privacy policies, and we encourage you to review them.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting the updated policy on our website
  • Sending an email notification to our customers

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Make and Mingle Co
London, Ontario, Canada
Email: hello@makeandmingle.co

Compliance

This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Last Updated: August 25, 2025